Product Owner - Employee Experience Tribe

3+ years of experience as a Product Owner / Product Manager. 2+ years of experience in banking or financial services, with understanding of branch operations and service processes. Strong knowledge of Agile/Scrum methodologies, including backlog management and sprint planning. Experience in service design, customer journey mapping, and process digitalization. Analytical mindset with ability to work with data from digital channels, call centers, and customer feedback tools. Solid technical understanding to work effectively with engineering teams (APIs, integrations, system dependencies). Ability to clearly explain functional and high-level technical solutions to both technical and non-technical stakeholders. Strong communication and stakeholder management skills. Experience using tools such as JIRA, Confluence, Figma, and analytics platforms (e.g., Firebase or similar). Strong presentation skills and experience communicating product vision, progress, and impact using metrics. Experience defining, tracking, and communicating product KPIs and impact metrics. B2 level proficiency in English/Russian.