Junior Specialist in the Remote Customer Identification and Verification Department

Responsibilities: Handling all customer inquiries received from various channels, informing customers in the proper manner, and providing high-quality service for all customer inquiries; Organizing, managing, and directing online services for credit and non-credit products; Preparing daily, monthly, quarterly, and annual reports related to the work performed and presenting them to the team leader and department manager; Making survey-related calls to customers for market research purposes; Performing other duties related to the assigned position as instructed by the direct supervisor; Complying with the bank's health and safety policies and any additional security requirements that may be imposed; Conducting and verifying video registration of online applications; Conducting video calls with customers; Remote identification of customer identity. The suitable candidate for us: Higher education; At least 1 year of work experience; Knowledgeable about the regulations of the Central Bank in the relevant field and the fundamentals of banking; Proficient in Azerbaijani (fluent), Russian, and English (desirable); Excellent knowledge of MS Office programs.