CX Analytics and Research Specialist
İş təsviri və tələblər
Education ＆ Background · Bachelor's degree in Business, Statistics, Economics, Marketing Analytics, or related field (Master's degree preferred). · 2-3 years of experience in customer experience research, business analytics, marketing research, or data analysis roles. Technical Skills · Strong analytical skills with experience using tools such as Power BI and Tableau. · Proficiency in Excel, SQL, and familiarity with Python or R for data manipulation and analysis. · Experience working with survey platforms (Question Pro, Qualtrics, Survey Monkey etc.) and customer feedback systems. · Experience in designing and conducting a research project · Understanding of CX metrics (NPS, CSAT, CES, churn, retention, LTV) and their business implications. Soft Skills · Excellent data storytelling and communication skills – ability to explain insights clearly to non-technical stakeholders. · Strong problem-solving mindset and curiosity about customer behavior. · Collaborative team player with experience working cross-functionally. · High attention to detail and ownership over data quality and integrity.
Vəzifə öhdəlikləri
We're looking for a Customer Experience Analytics and Research Specialist to join our CX CoE team at Bir Ecosystem and turn customer data into actionable insights. In this role, you will analyze customer feedbacks, journey data, and behavioral metrics to uncover improvement opportunities that drive loyalty, satisfaction, and business growth. You'll collaborate closely with CX team, product owners, and marketing teams to quantify customer pain points and measure the impact of experience initiatives. This is an ideal opportunity for a curious, analytical, and business-minded professional passionate about improving customer outcomes through data.
İndi Müraciət Et
Bu vəzifə üçün işəgötürənin veb saytında müraciət etmək tələb olunur.