Lead Specialist in Technical Support

Tasks to be performed: Set up and monitor the proper functioning of general system and application software tools (operating systems, office programs, etc.). Oversee user computers and resolve arising issues. User knowledge of MS Office, installation of operating systems, backups, and resolution of system issues. Provide technical support for computer hardware, scanners, printers, phones, and other peripheral devices. Eliminate faults in IT equipment in accordance with the company's IT policies, procedures, rules, and standards; if possible, ensure the operational capacity by replacing parts of malfunctioning equipment or sending it for repair per procedures. Conduct regular diagnostics of computers and printers.